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Clients and engagements

Who you act for, what you have agreed to do, and the letter that says so.

5 guides·Updated 20/10/2026

Recommended first01

The client list

Find a client, read the client list and open a client record.

Practice4 stepsUpdated 20/10/2026Open the guide
Adding a client02Take on a new client through acceptance: identity, ownership, screening, identity checks, risk and the declaration.Practice6 stepsUpdated 20/10/2026Open the guideEngagement letters03Raise the engagement letter from a template, send it for signature, and record a paper signature.Practice5 stepsUpdated 20/10/2026Open the guideEngagements and periods04Create an engagement, take it through review and client approval, and activate, change or end it.Practice6 stepsUpdated 20/10/2026Open the guideOnboarding evidence and confirmations05See what new clients still owe you, and how the documents they send are checked.Practice3 stepsUpdated 20/10/2026Open the guide
Keep exploringGetting startedDaily workAnti-money laundering checksBrowse all topics