Help and community

Where to find help

The help panel in Orin, keyboard search, and the Help Centre’s Manual, Community and Support.

Updated Help and communityLast checked

Orin's help lives in the Help Centre, a place of its own with three parts: the Manual, the Community forum and your firm's Support tickets. It opens in a new tab beside the screen you were on, so you keep what you were doing while you read.

You do not sign in again. The Help Centre uses the same session as Orin, so if you are signed in to Orin you are already signed in here.

Getting to help from Orin

  1. Step 01

    Open the help panel

    Press the ? in the top bar (its label is Help, community and support). The panel offers:

    • Search help…, which searches the manual.
    • Ask Aiden about this screen.
    • On this screen: the articles that document the screen you are on. If there are none it says There is no article about this screen yet.
    • Under Opens in a new tab: Help Centre, Community and Report a problem.
    The help panel open from the question mark in the top bar of the Clients screen, showing Search help, Ask Aiden about this screen, two articles On this screen, and links to Help Centre, Community and Report a problem.
    The help panel on the Clients screen.

    Report a problem appears only if you are allowed to raise support tickets.

  2. Step 02

    Search from the keyboard

    Press to search. Search reads the whole text of every article, not only titles, and tolerates a typo.

  3. Step 03

    Find your way around the Help Centre

    Along the top of the Help Centre's sidebar are Manual, Community and Support. The manual's sections are listed below them, and Back to Orin is at the foot. Search the manual is at the top right.

    The Help Centre showing The Orin manual home page with Start here articles and every section listed, and Manual, Community and Support tabs in the sidebar.
    The manual's home page in the Help Centre.

What is in each part

  • Manual is this documentation. It is the same for every firm on Orin.
  • Community is a discussion board every firm can read. See The community forum.
  • Support is your own firm's tickets with Orin. Nobody outside your firm sees them. See Reporting a problem to Orin.

Support appears only if you have access to your firm's support tickets, so your sidebar may be shorter than a colleague's.

Common questions

I opened the Help Centre and it asked me to sign in.
Your Orin session had ended. Press Sign in to Orin on that page.

Search is not finding a discussion I remember.
Search covers the manual. Community discussions and support tickets are not in it.

The help panel says there is no article about this screen.
Use Search help… or Ask Aiden about this screen, or open the Help Centre and browse the sections.

The community forumAsk and answer questions with practitioners at every firm on Orin, and the rules that keep clients out of it.Reporting a problem to OrinHow to raise a support ticket, what Orin attaches to it, what each status means, and how to close it.Ask AidenWhat Aiden can look up and explain, what it cannot do, and how its allowance works.

Was this page helpful?

Still stuck?

Raise a ticket