What’s new

A community, and a support desk

The manual moves to its own site and gains two neighbours: a cross-firm community and your firm’s support tickets.

Updated What’s newLast checked

18 August 2026. The Help Centre moved out of Orin and became a site of its own, with two new neighbours beside the manual: a community shared by every firm, and your firm's support tickets.

What is new

  • The manual has its own site. It opens in a new tab and uses the sign-in you already have. Across the top of its menu are three tabs: Manual, Community and Support. Back to Orin at the foot of the menu returns you. See Where to find help.
  • One button for all of it. The question mark in Practice's top bar lists the articles about the screen you are on, and under Opens in a new tab it links to the Help Centre, the Community and Report a problem.
  • A community for practitioners. A discussion board shared by firms across Ireland and the United Kingdom. Everything posted there is visible to every firm on Orin, and you can post under a practice handle when you would rather not put your firm's name to a question. A handle is chosen once and cannot be changed. See The community forum.
  • Support tickets you can follow. Report a problem, follow its status, and see who at Ayphen has looked at it. Tickets belong to your firm and only people at your firm can read them. See Reporting a problem to Orin.
  • Aiden answers in the manual. Every article's Still stuck? footer opens Aiden without leaving the page, and it answers within your own access to your firm's data. See Ask Aiden.
The Help Centre front page with Manual, Community and Support tabs, the section list on the left and a Start here list.
The Help Centre, with its Manual, Community and Support tabs.
The Community Discussions page with filters for jurisdiction, unanswered questions and sorting, and a New discussion button.
The Community. Filter by Ireland or the United Kingdom.
The Support page listing the firm's tickets with priority, status and last activity, and a Report a problem button.
Support, Your tickets. Report a problem starts a new ticket.
Where to find helpThe help panel in Orin, keyboard search, and the Help Centre’s Manual, Community and Support.The community forumAsk and answer questions with practitioners at every firm on Orin, and the rules that keep clients out of it.Reporting a problem to OrinHow to raise a support ticket, what Orin attaches to it, what each status means, and how to close it.

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